Shipping policy

We sincerely appreciate your purchase with Hunter Brown. Operating as a local online retailer based in Auckland, New Zealand, our store focuses on selling daily handbags and fashion bags. We implement standardized order workflows and reinforced packaging solutions to safeguard bag products, ensuring stable delivery and intact goods condition for every order.

1. Order Processing Time

Our warehouse team finishes order verification, quality inspection and protective packing within 1 to 7 business days once we receive confirmed paid orders. All order preparation work will be suspended during New Zealand weekends and national public holidays. Order handling may be slightly delayed amid shopping peak seasons and order surges. We will deliver email notifications to buyers in advance if prolonged delays occur.

2. Shipping Rates and Delivery Estimates

Shipping expenses are calculated based on parcel volume, actual weight and cross-border delivery destinations. All logistics fees will be displayed transparently on the checkout page before order payment, without hidden charges.

We only provide standard international shipping for all bag orders, with an estimated delivery cycle of 15 business days, subject to real-time logistics conditions.

The published delivery duration is merely an estimated reference. Actual parcel arrival time may change due to logistics scheduling adjustments, customs inspection progress, extreme weather, overseas transportation restrictions and official holidays.

3. Shipment Confirmation and Order Tracking

After our authorized logistics carrier picks up your packaged parcels, our system will automatically send out a shipment confirmation email, which contains exclusive tracking numbers and official tracking portals.

Logistics backend data needs regular synchronization. Shipment tracking status will be refreshed and available for public inquiry 24 to 48 hours after dispatch. If tracking information fails to update, customers can contact our support team to apply for manual parcel checking.

4. Incorrect Address Disclaimer

Buyers shall fill out complete and accurate delivery addresses, postal codes and valid contact details during checkout, and double-check all recipient information before finalizing payments.

Hunter Brown shall not undertake any liability for misdelivery, parcel return or transit loss caused by inaccurate or missing address information provided by customers. All reshipping fees incurred by address errors shall be borne by buyers independently.

5. Lost or Damaged Packages

If your bag parcel cannot be tracked or is confirmed missing during cross-border transit, please submit an official tracing request to our customer service within 3 days after the expected delivery date.

Bag products may suffer compression scratches, shape deformation or packaging damage during long-distance transportation. If you receive defective goods, please capture clear photos of damaged parts and complete outer packaging within 24 hours after parcel receipt. We will evaluate all submitted evidence and settle after-sales issues efficiently.

6. Apparel Care and Usage Notice

Every bag sold in our store is attached with material-specific maintenance guides, covering leather, canvas, nylon and blended fabrics. Customers shall abide by relevant maintenance tips for daily usage, cleaning and storage. We disclaim liabilities for product cracking, fading and abrasion damage caused by improper cleaning tools, private disassembly and inappropriate storage environments.

7. International Shipping and Customs Notice

We support global cross-border shipment services for all bag commodities. Destination countries may levy import tariffs and customs administrative fees in accordance with local trade supervision rules.

All customs and import-related charges are payable by parcel recipients, and such costs are not included in product unit prices and basic shipping fees. We will not be responsible for customs detention, forced parcel return and relevant losses triggered by buyers’ failure to comply with overseas declaration rules.

8. Contact Information